At Home Chat and Stay, we strive to provide efficient and reliable shipping services to ensure that your kitchen gadgets and accessories reach you in a timely manner. Our shipping policy is designed to give you a clear understanding of our shipping process and the options available to you.

Shipping Methods

We offer various shipping methods to cater to your specific needs. When placing an order, you will have the option to choose from the following shipping methods:

• Standard Shipping: Our standard shipping option delivers your items within 5-7 business days.
• Expedited Shipping: If you need your items sooner, you can select our expedited shipping option, which delivers your items within 2-3 business days.
• Free Shipping: We also offer free shipping on select items. Keep an eye out for items marked with the "Free Shipping" label.

Shipping Rates

Our shipping rates are calculated based on the weight and dimensions of the items in your order, as well as the shipping method you choose. The exact shipping cost will be displayed at checkout before you complete your purchase.

Order Processing Time

Once you place an order, our team works diligently to process and pack your items for shipment. Most orders are processed within 1-2 business days. However, during peak seasons or promotional periods, processing times may be slightly longer. Rest assured, we strive to get your order ready for shipment as quickly as possible.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply click on the provided link or enter the tracking number on our website's tracking page.

International Shipping

We currently offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. It is advisable to check with your local customs office for more information on potential charges.

Shipping Restrictions

While we strive to provide shipping services to as many customers as possible, there may be certain restrictions on shipping certain items to specific locations. These restrictions may be due to legal or logistical reasons. If we are unable to ship an item to your location, you will be notified during the checkout process.

Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged during transit, please contact our customer support team at info@homechatnstay.com immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund, as applicable.

For more information or any questions regarding our shipping policy, please don't hesitate to contact us. We are here to assist you and provide the best possible shopping experience.